If you have concerns, we’d like to know

Your feedback helps us improve our business, make sure our suppliers meet our requirements, and increase transparency in our supply chains.

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Our grievance procedure applies to the whole ofi supply chain: our farming operations and supply chain infrastructure (processing plants, warehouses and logistics hubs), and our third-party suppliers.

 

Please report any policy or code breaches that lead to illegality, exploitation of workers or local communities, or unacceptable land management. You can find a definition of bad practices in our Living Landscapes Policy and Supplier Code.

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How to reach us 

By post

OFI Grievance Manager, 

New Zealand House, 

80 Haymarket, 

London SW1Y 4TE.  

(+44) 20 7389 6464 

By email

sustainability@ofi.com

Please title your email ‘Attn.: Grievance Manager, ofi'.

Country offices

You can also contact your relevant Country Office with any feedback. Find your closest office here.

What to include

Please include the following information with your grievance:

 

• Your full name* 
• Name of your organization (if any) 
• Contact details (phone/email/postal address) 
• Detailed description of grievance  
• Evidence to support your account

 

* You can report grievances anonymously, but providing full contact details helps us better understand and address your concerns. 

Grievance Procedure

Find a copy of our grievance procedure here.

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Want to talk?

We’d love to hear from you. Get in touch today.